"Thank you" from Autodesk

CADTutor · 发表于 2022-7-8 13:19:04

Thank you

  Actually, the company had never done 3D before and their CAD department was an as-built department.  When I started doing CAD and 3D the crashes became frequent.

"Sorry, AutoCAD cannot continue."  I love that error notice!  Like, "Gee, we really tried but we just can't continue any more."

I told my boss we needed better computers and not the standard CAD machines the IT guy ordered.  We were on a cost-plus job so he managed to come up with $10K and I ordered two new machines from Dell.  I went top of the line on the video cards and 4GB on memory.  That reduced the crashes by about 80%.

I could load xrefs in that totaled as much as 70MB and view it in 3D before it would freeze up.  Many of the mechanical contractor's files were over 20MB (they had to switch to 64 bit).  The largest file we had was a bit over 10MB.

I learned you can't rely on ACAD requirements, especially with the video card.  Once we got the new systems with 750MB memory in the video cards, it made a huge difference.  All their other CAD machines had 250MB and they constantly crashed.

I talked to a rep at length one time and he told me the problem was AutoCAD was built on 1995 architecture (this was 2007) and that was a major problem in why it crashes so often.  It's the same problem Windows has.  And at the time he said there was no plans to rebuild the program.

Julie

NBC · 发表于 2022-7-8 13:28:15

I've received responses back a few times. The fix was usually in the form of a Service Pack that was not upgraded to. The other day, it pointed to a knowledge bank link that pointed to a nVidia driver update. They do respond and it does help.

ASMI · 发表于 2022-7-8 13:37:32

Well, that was the official Autodesk 'Line' - "AutoCAD R14 (I think) was a complete rebuild from the ground up". Well, almost - I had it from a VERY reliable non-Autodesk source (a highly regarded developer who could drill down into Autodesk's code) that even the complete rewrite contained code from the original AutoCAD (V1) as they could not replace some of the core code with the then available programming languages. So, whilst arguably the most reliable version ever was virtually a whole new rewrite, it still has some 1982 technology in there.

As for classic bugs - I reckon the best was AutoCAD's capability in all versions pre-R14 to be able to construct lines and polylines with only one defining point! Good effort. They only found this in the first 'true' Windows version R13 and whilst AutoCAD on the DOS platform was very forgiving with these non-valid objects, Windows couldn't handle them and a crash was imminent for no apparent reason. R14 fixed that problem by locating these single ended objects and rewrote it to have both ends on the same coordinate. Open an old drawing and suddenly, all these points would appear out of nowhere...

Now, there's some past history:D

CADTutor · 发表于 2022-7-8 13:45:52

I haven't communicated with them much since R13, but with that fiasco I got enough time with them to last a lifetime. One of the guys actually gave me his direct number. After we finally got that mess working, a blue Autodesk coffee mug showed up in the mail one day. I still have it in fact.

ReMark · 发表于 2022-7-8 13:56:07

After what I'm guessing to be about ~100 error reports that I've sent in, I've gotten one response asking for more info and my drawing file about a year ago. I haven't heard anything since. Frankly, I don't know how they can handle the flood of error reports that must come in.

AlinOz · 发表于 2022-7-8 14:06:23

I'm guessing you are not on Subscription. Is that correct?

Trebuchet · 发表于 2022-7-8 14:15:06

I'm on a subscription. Just installed 2013 yesterday.

t1320t · 发表于 2022-7-8 14:21:15

I'm guessing that they're intersted in unqiue or re-producible errors, the latter of which was stated eariler in this thread.

But, unless it does stand out, they just compile the data and treat is a common bug; something that probably stops them replying to each report.

[综合讨论] "Thank you" from Autodesk

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